AI Agent & Copilot Podcast: Why Don’t We Use AI Like We Should?

In this episode of the AI Agent & Copilot Podcast, Shawn Dorward challenges the use of AI: With so many AI tools available now, how many of those tools are actually being used? How can leaders empower users and propel AI adoption?

Key Takeaways:

• Resistance to AI use: Many people don’t know where AI fits into their day-to-day or how to get started. So, even with tools available, there’s a lack of clarity and support around using AI. Additionally, people need context. Shawn shares insights from his own journey of using Copilot, discovering areas that he has been resistent to using AI and how to overcome that.
• AI overload: Being able to do so much now with AI that we weren’t able to do before can be overwhelming. Shawn uses an example of a company that had a few AI tools for writing. The tools weren’t being used because it created confusion, as the people didn’t understand the purpose of the tools, which created inconsistent results. “We need to take out some of that chaos and really simplify it because, in the end, the idea is that this introduction into Copilot should simplify things, not complicate them.” The tools must be aligned with real-world use cases to empower users.
• Fear toward AI: Being replaced by AI or the technology making work harder, not smarter, are common and valid fears. Leaders need to reassure and empower their organizations through real conversations and training. Remember, it’s not just new tech but a new way of thinking and a cultural shift for your team, so it’s important to address the emotional side of this shift as well.
• Executive vs. employee perspectives on AI: Business leaders and executives tend to love AI; employees, not so much. Leaders are seeing dashboards, metrics, and big picture strategies at a higher level. Employees see the complications and the multiple threads and processes. Leaders must enable employees to explore with AI and find purpose on their own, not just implement AI as policy.
• Community Summit: Shawn will be hosting sessions about Copilot at Community Summit North America, taking place in Orlando, FL on October 19-23.