In this moment, taken from the session “Copilot Studio: Build Your Own Copilot Connected to Business Central (No PhD Needed!),” AJ Ansari, COO, DWSi, reviews how to create agents in Dynamics 365 Business Central, highlighting the importance of orchestration, general knowledge, and knowledge sources.
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Key Takeaways
- Orchestration: When building agents, enabling AI orchestration allows Business Central to choose the appropriate action or knowledge source based on provided descriptions.
- Knowledge: General knowledge enables the system to answer a wide range of questions and defaults to it only if no specific knowledge source is available, so it’s recommended to keep it on for broader coverage.
- Sources: Running a quick test ensures the knowledge source is working by checking if answers include citations; if none appear, the response likely came from general knowledge rather than the specified source.
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