Event Moment: DWSi’s AJ Ansari Explains How to Building Agents in Business Central

In this moment, taken from the session “Copilot Studio: Build Your Own Copilot Connected to Business Central (No PhD Needed!),” AJ Ansari, COO, DWSi, reviews how to create agents in Dynamics 365 Business Central, highlighting the importance of orchestration, general knowledge, and knowledge sources.

AI Agent & Copilot Summit is an AI-first event to define opportunities, impact, and outcomes with Microsoft Copilot and agents. Building on its 2025 success, the 2026 event takes place March 17-19 in San Diego. Get more details.

Key Takeaways

• Orchestration: When building agents, enabling AI orchestration allows Business Central to choose the appropriate action or knowledge source based on provided descriptions.
• Knowledge: General knowledge enables the system to answer a wide range of questions and defaults to it only if no specific knowledge source is available, so it’s recommended to keep it on for broader coverage.
• Sources: Running a quick test ensures the knowledge source is working by checking if answers include citations; if none appear, the response likely came from general knowledge rather than the specified source.

---