Event Moment: sa.global’s Shawn Dorward Reviews Creation of Effective Copilot Prompts for D365 Business Central

In this moment, excerpted from the session “Leverage AI and Copilot in Dynamics 365,” Shawn Dorward, Vice President, sa.global, reviews the process of creating effective prompts for Dynamics 365 Business Central.

Key Takeaways

• Prompting importance: Prompting is crucial because how you ask, the context you provide, and where you ask matter. Dorward suggests that as AI becomes multimodal and more predictable, reliance on prompts will likely diminish.
• Use case: For example, analysis views in Business Central let you pivot standard lists, which can be time-consuming. However, Copilot simplifies this by generating views from well-structured prompts, and organizations often share these views internally for efficiency.