Welcome to the AI Copilot Podcast, analyzing the latest AI Copilot and agent developments from Microsoft and its partners, delving into customer use cases, and exploring how AI plus the Cloud helps customers reimagine their business.
In this episode, Dewain Robinson of Microsoft discusses the upcoming AI Agent & Copilot Summit with Tom Smith. Robinson is a member of the event’s programming committee.
Highlights
Role in AI and the Microsoft Business Apps Community (01:17)
Robinson works with engineering and strategic customers on Copilot studio implementations worldwide, focusing on identifying and addressing issues that need to be incorporated into the product to ensure customer success. His role also involves defining the roadmap for the product and integrating Copilot Studio with the Power Platform and Dynamics for customer service.
Most Compelling AI Projects (03:12)
He emphasizes the significant impact of business-to-customer (B2C) and business-to-business (B2B) scenarios over business-to-employee (B2E) use cases. He provides examples from financial services, insurance, and travel and hospitality sectors, highlighting the use of Copilot Studio in banking, claim filing, and travel experiences.
Excitement, Advice Around AI Agent & Copilot Summit (06:55)
Robinson is excited to learn from attendees and understand gaps in current applications of the technology. He values the event for its ability to provide both in-depth and broad learning opportunities, catering to different levels of expertise. Duane highlights the importance of networking and meeting new people at the event.
2025 Copilot/Agent Outlook and Predictions (011:12)
There’s increasing integration of Copilot Studio with Azure and Azure foundation services; Robinson cites the recently added opportunity purchase Copilot Studio using Azure credits. He predicts a shift away from the “Copilot Studio vs. Azure AI Studio” debate, with a focus on using the right tools for specific tasks. Duane envisions significant innovations in business process automation and the creation of virtual agents that can perform tasks based on business processes and policies.
Tom Smith
Analyst
Cloud Wars, Agent and Copilot
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