‘Agent Nodes’ make it easier for the reasoning and orchestration intelligence of agents to plug into established workflows for customer service, procurement, and more.
Customer Service
Avalara shares insights on the growing role of AI in tax automation, applications of copilots in compliance workflows, and what to expect next from the company.
Apply the framework from this session to help identify, priority, and launch AI wins with minimal investment.
Learn what you can expect from the Redefining Sales & Customer Service with Agents masterclass at AI Agent & Copilot Summit.
Across four focused sessions, gain a playbook for prioritizing sales and service agent use cases, governing models, and scaling pilots to drive revenue and improve customer outcomes in this masterclass.
Microsoft’s Bryan Goode describes how customer service and sales are two business areas that have greatly benefitted from implementing AI.
AI-powered automation tools provide a better handle on the performance of sales and service teams, as well as the AI platforms that are being injected into these core business processes.
IBM’s new lab in NYC focuses on responsible AI, cybersecurity, and supply chain solutions.
Financial services leaders take an aggressive posture on AI, agents, and copilots, detailing expansive rollouts spanning business and development use cases, while emphasizing the criticality of data management.
Microsoft and ServiceNow deliver agents that customers can use out of the box — no custom development work needed — reinforcing the near-term potential of AI agents.