Voice-agent templates enable introduction of real-time voice into Dynamics 365 Contact Center for better customer experiences, agent productivity in core workflows.
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Dona Sarkar explains why AI should be viewed as a tool for empowerment rather than job replacement, urging professionals to become “AI power users” who learn how to harness AI within their own roles and industries.
Learn what you can expect from the Redefining Sales & Customer Service with Agents masterclass at AI Agent & Copilot Summit.
Across four focused sessions, gain a playbook for prioritizing sales and service agent use cases, governing models, and scaling pilots to drive revenue and improve customer outcomes in this masterclass.
Microsoft’s Bryan Goode describes how customer service and sales are two business areas that have greatly benefitted from implementing AI.
AI-powered automation tools provide a better handle on the performance of sales and service teams, as well as the AI platforms that are being injected into these core business processes.
New agent performs classification of data, gives prompts to site owners to improve quality, and maintains hygiene for content and its associated metadata.
Oracle and Google Cloud have partnered to deliver Gemini AI models via OCI, accelerating enterprise adoption of generative AI with seamless access and flexible billing.
Microsoft and Gong are integrating AI-driven sales intelligence into Microsoft 365 and Dynamics, enabling sellers to automate workflows, access deep conversation insights, and drive faster, data-informed decisions using Copilot and custom agents.
This week’s Build conference featured a new round of AI agent interoperability initiatives from Microsoft, with a particular focus on Model Context Protocol (MCP) and new servers.
Microsoft partners with AI software provider Gong to deliver the latter’s sales intelligence directly into customers’ software ecosystem for higher sales performance.
AI Agent & Copilot Summit speaker Marie Wiese gives a sneek peak into her AI Agent & Copilot Summit sessions on responsible AI and how AI revolutionizes sales and marketing.
Enterprise architect explains how document co-creation in Copilot saves hours and details potential new Copilot use cases addressing core business functions.