In this moment, excerpted from the session “Copilot and D365 Finance and Supply Chain,” Jason Greene, Digital Principal, BDO, shares examples of small wins from working with clients that lead to widespread Copilot adoption.
Key Takeaways
- Specific customer needs: Jason describes a case of working with clients to get sidecar extended. Helping clients adopt Copilot involves identifying what Copilot can do to meet the specific needs of that client to save time and resources as well as improve decision making.
- Small wins: Once people start having their initial needs met with Copilot, then they will want to know what else Copilot can do for them and they will become more open to adoption. “It’s the small wins that are going to grow into widespread adoption for the rest of your company,” Jason notes.
- Feedback loop: When people adopt and start using Copilot, it will create a feedback loop. Gaining feedback enables organizations to optimize the use of Copilot and experience greater benefits.
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