AI Agent & Copilot Podcast: LS Retail’s Jeff Miller on Global Deployments, AI Integration, Client Collaboration

In this episode of the AI Agent & Copilot Podcast, John Siefert hosts Jeff Miller, Vice President, Americas, LS Retail, for a discussion on LS Retail’s position in its industry, how it supports organizations across the globe, integrating AI, and upcoming projects.

Key Takeaways

• About the company: LS Retail has been a leader in its industry from an ISV perspective. The company has been in the ecosystem for about 30 years, focusing on software development in the retail market. There are over 110,000 retail locations using LS Retail in their stores. “We come to a market with what we call ‘composable solution,’ so I can build building blocks, depending on a retailer’s need, that can do everything from run the entire enterprise of a retail business, simply down to a point-of-sale solution that integrates into the rest of the retailer solution stack,” Miller explains.
• Global use: One of LS Retail’s specialties is creating the localization and fiscalizations that organizations need to operate across different countries. Every country manages aspects of business, like taxes, a little bit differently. Between LS Retail and its partners, they have done the work to make sure it operates in a way that companies conducting business in various countries can use the software in their stores around the world. Deploying in the Microsoft Cloud with Azure enables them to implement the software seamlessly.
• Partner network: Operating at a global scale also speaks to the power of LS Retail’s business partner network. It has over 300 business partners globally who go through certification testing so they have a technical understanding of how to implement the software and support clients in their local communities.
• AI integration: “We really take in the whole idea of customer zero and being a frontier firm to heart,” Miller says. Within LS Retail, there has been an emphasis on using Copilot and Copilot Studio not only from a development standpoint but also for automating the testing of code. Externally, LS Retail is part of Microsoft’s program, “The Microsoft Red Carpet Club.” They have been meeting to discuss ideas around agents and providing feedback to Microsoft about the future of products and code, as well as how it integrates with Dynamics products.
• Pharmacy agent: LS Retail recently announced a project at an event. One of the agents it has developed supports pharmacies in Europe. The company is working on co-innovation projects with pharmacy clients to develop an agent that manages tasks for them, like handling prescriptions and refills. LS Retail is looking at opportunities to expand this particular agent in Latin America as well.