Picture this: You need to jump into a support call fresh. The caller has hundreds of tickets and calls, and all you know is their product. What are you going to do? How can you know how the case is going? And what is resolved? This is just one example of how conversational workflows can make your life easier. You can have AI pull every ticket, extract every comment, and summarize everything for you. And there are so many more possibilities.
In this session, you’ll learn how MCP prompts turn natural language into powerful, multi-step workflows.
Expect to learn:
- How to go beyond data requests and create MCP prompts that take action
- How to build conversational “do this, then do that” workflows that chain together multiple steps
- Leave with real-world use cases
- How to design natural, human-friendly prompts that trigger powerful, automated processes
Terms: All rights reserved by the speaker, AI Agent & Copilot Summit NA, and Dynamic Communities and cannot be reproduced or distributed without express written consent by the speaker and Dynamic Communities.
Speakers
Chris Dew, Popdock Product Manager, eOne Solutions
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