In this moment, excerpted from the session “Conversational AI for Order Tracking Using Dynamics 365 Finance & Supply Chain Management,” Corey Bakhtiary, Senior Director Strategy & Innovation, Argano LLC, explains the key benefits of providing visibility into order statuses.
Key Takeaways
- Benefit of visibility: Visibility into order status gives insight on challenges as well as creates an avenue for a success measurement, especially when it comes to a proof of concept or a pilot project around AI.
- Measuring success: Having a success measurement is important in terms of being able to validate whether the application was worthwhile. This is important if you want to be able to expand engagements and AI use cases.
- Providing transparency: Having a measurement also provides transparency, which customers tend to rely on. Being able to measure from the top to bottom line improves customer retention and lifetime value.
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