Event Moment: Argano’s Corey Bakhtiary on Determining an Approach for AI User Adoption

In this moment, excerpted from the session “Conversational AI for Order Tracking Using Dynamics 365 Finance & Supply Chain Management,” Corey Bakhtiary, Senior Director Strategy & Innovation, Argano LLC, breaks down how to approach introducing AI, from education to adoption.

Key Takeaways

• Concept training: When first introducing AI, Bakhtiary notes that Argano starts with concept training, then moves into evaluating business processes, identifying touch points and steps that can be augmented or automated with AI.
• Prioritization: Understanding feasibility — value over complexity — can become a good metric to help with setting priorities. For instance, if you have a use case that will help everyone, that will be a quick win. If it’s a high cost and high complexity, it will be less of a priority.
• Deployment: Once priorities are ranked, you can determine what type of deployment to do. Bakhtiary recalls helping a client understand design patterns and enabling them to look at lead leveraging Generative AI capabilities across different areas. They also take into consideration data quality, security implications, and change management when approaching user adoption.