In this moment, taken from the session “How Agents & Copilots are Redefining the Value of Dynamics 365,” Cecilia Flombaum, Office of the CTO, Business & Industry Copilots, Microsoft, explains how the combination of AI and cloud together has prompted business leaders to change their ERP systems, with Microsoft developing an autonomous ERP with Copilot at the forefront.
Key Takeaways
- Autonomous ERP and Copilot: Microsoft is on a journey to build autonomous ERP, automating processes one by one. While the applications are the same, entering the ERP will be different. Now, Copilot is the point of entry to access agents, build agents and applications, sustain customer information and orders, and more.
- ERP changes: ERP is the heart of the company. 73% of leaders are considering upgrading or changing their ERP systems as AI and cloud have opened new opportunities.
- AI + Cloud: Together, AI and cloud enable leaders to build more resilient supply chains, providing more visibility and insights, predict demand with more certainty, and have more accurate inventory management.
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