In this fireside chat with Tom Smith, Jim McCarthy, COO, Vixxo, shared how the company is embedding AI agents across its facilities management operations, enabling employees to orchestrate intelligent workflows while automating much of the work leading up to service delivery.
Key Takeaways
AI Agents Are Transforming End-to-End Service Operations: Vixxo is applying AI agents across the entire facilities management workflow, from predicting equipment failures and preparing technicians to automating supplier follow-ups. By streamlining work before a technician arrives on-site, the company is improving operational speed and efficiency.
Employees Become Builders and Orchestrators of AI: Rather than limiting AI development to IT teams, Vixxo is encouraging employees across the business to create and manage their own AI agents. This expands AI adoption throughout the organization and empowers frontline teams to redesign how work gets done.
Bold AI Goals Accelerate Organizational Change: Vixxo is driving cultural transformation by setting ambitious targets for human orchestration of AI-powered processes. Establishing a clear vision encourages teams at every level — from frontline operations to the boardroom — to rethink how AI can reshape the business.
Kieron Allen
Analyst
Cloud Wars, Agent and Copilot
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