In this moment, excerpted from the session “Harnessing AI-Powered Assistance in Enterprise Solutions: The Future of Work with Microsoft Copilot,” Scott LeFante, Director, Ludia Consulting, highlights how the introduction of AI has improved operational productivity.
Key Takeaways
- Operational productivity: Copilots have a significant impact on operational productivity. With the introduction of AI and other available automations, LeFante reports about an 85% first-time fix rate.
- Enterprise importance: This matters for enterprises, as costs add up for service-based organizations. Technician utilization and customer satisfaction are up as well.
- Using AI: Prior to the tools available now, LeFante notes that dispatchers were relying on cardinal knowledge. With AI, business leaders can look at outcomes in real-time, like driving schedules and timely updates. Copilot can be applied to optimize scheduling efforts, for instance.
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