This Industry Accelerator session highlights how Mater Hospital is applying AI, automation, and agents to improve patient experience and streamline healthcare operations at scale.
Drawing on a multi‑year journey from robotic process automation to AI agents, the session focuses on modernizing end‑to‑end patient workflows—from appointment scheduling and referrals to bed management and clinical operations.
Attendees will learn how Mater Hospital combines strong process foundations with tools like Microsoft Copilot, Dragon Copilot, and AI agents to interpret patient communications, summarize clinical referrals, support administrative teams, and reduce delays in care delivery. The session also introduces the concept of the “zero‑weight enterprise,” illustrating how AI reduces friction in complex healthcare workflows while keeping humans firmly in the loop to deliver better, more compassionate patient outcomes.
Terms: All rights reserved by the speaker, AI Agent & Copilot Summit NA, and Dynamic Communities and cannot be reproduced or distributed without express written consent by the speaker and Dynamic Communities.
Speakers
Ronak Mathur, Automation & AI Architect, Mater Hospital
Tom Smith, Analyst, AI and Cloud, Cloud Wars
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