In this fireside chat with Tom Smith, Ronak Mathur, Automation & AI Architect, Mater Hospital, shared how the organization is building on years of automation to streamline the entire patient journey, using AI to improve workflows from appointment scheduling through discharge.
Key Takeaways
AI Builds on a Strong Automation Foundation: Mater Hospital’s AI journey began with robotic process automation, creating mature, reliable workflows that now provide the foundation for more intelligent capabilities. This phased approach enables the organization to expand AI adoption with greater confidence and impact.
End-to-End Patient Journeys Drive AI Strategy: Rather than optimizing isolated tasks, the hospital applies AI across the entire patient experience — from appointment scheduling and hospital visits to discharge and follow-up care. This connected approach improves continuity while reducing workflow friction.
Workflow Intelligence Enhances Patient Care: By automating and streamlining key touchpoints throughout the care journey, AI helps create more efficient processes for both patients and healthcare teams. The result is a more seamless experience that supports better operational performance and patient outcomes.
Kieron Allen
Analyst
Cloud Wars, Agent and Copilot
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