Event Moment: BDO’s Jason Greene on Copilot Sidecar as a Facilitator for Customers

In this moment, excerpted from the session “Copilot and D365 Finance and Supply Chain,” Jason Greene, Digital Principal, BDO, talks about training bots on specific business cases that customers need while allowing Copilot to be the facilitator of getting them that information.

Key Takeaways

• Asking questions: For those in Finance & Supply Chain, you want to use a sidecar to ask questions, as it’s already Copilot-enabled. Users can ask how to perform a certain task and what a specific element is. The Copilot sidecar can answer questions about customers and vendors. This tool is able to provide answers by scrubbing the inside of F&SCM.
• Facilitating interactions: Greene shares an example of developing and training bots inside of the sidecar that enable users to ask questions that a business wants answers to, like getting information about the attributes of a product.