In this moment, excerpted from the session “How Agents & Copilots are Redefining the Value of Dynamics 365,” Cecilia Flombaum, Office of the CTO, Business & Industry Copilots, Microsoft, describes how workflow processes will be replaced by agents and how data will then be referred to as “knowledge” for constant agent learning and improvements.
AI Agent & Copilot Summit is an AI-first event to define opportunities, impact, and outcomes with Microsoft Copilot and agents. Building on its 2025 success, the 2026 event takes place March 17-19 in San Diego. Get more details.
Key Takeaways
- Workflows: Workflows are the steps taken to get something done. These will be executed by agents. This is significant because ERP and CRM processes today are inflexible, static, or hard to change.
- Agents: When agents execute these processes, they will learn about mistakes, missing steps, and errors. Agents will suggest alternatives, adapt, and learn based on goals.
- Knowledge: The agents of the future will be able to access data, just like workflows, but it will be referred to as “knowledge” because the data they will access is data that enables them to understand context and intentions, as well as make connections between data from inside and outside the company.
Related Posts
Add A Comment