In this moment, excerpted from the Keynote session “How AI Agents are Defining the Future,” Ray Smith, VP, AI Agents, Microsoft, defines four levels of the evolving agent world and how it will impact the business landscape.
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Key Takeaways
- First: Human first – that human productivity boost of a human getting assisted by AI in a job, in CRM tools, in the ERP, and other tools used.
- Second: Agents are shifting to the front, loading some of the work where agents become part of the team. They’re involved in the process. Organizations can fundamentally shift to having agent interactions being the first point of contact for a job, for instance.
- Third: Humans will shift from being an individual contributor to managing a pool of agents to get work done. The future of work may shift from an individual’s skills to what agents an individual can build, deploy, and manage.
- Fourth: At some point, agents will be able to self-evaluate as well as manage and audit accuracy and reliability across processes, removing humans from that loop.
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