Event Moment: TD Synnex’s David Chao on Standing Out in the AI Economy

In this fireside chat with Cloud Wars founder Bob Evans and John Siefert, CEO, Cloud Wars and Dynamics Communities, David Chao, Head of Practice Builder for AI, Security, Cloud, and Marketplace at TD Synnex, explained why partners must differentiate through expertise and business value rather than technology alone.

Key Takeaways

• AI Technology Is Becoming Table Stakes: As more partners offer the same AI platforms and services, simply selling products like Copilot or Copilot Studio is no longer enough to stand out. Technology is becoming increasingly commoditized across the market.
• Differentiation Comes from Thought Leadership and Practicality: Customers are looking for partners who can provide unique insights, industry expertise, and practical guidance on how to adopt AI effectively. Success depends on helping clients solve business problems, not just implement tools.
• No One Can Master AI Alone: With AI evolving at an extraordinary pace, organizations cannot realistically stay on top of every new model, platform, and capability. The most successful partners will focus on their strengths and collaborate with others to deliver broader expertise and value.