Transform early interest in AI agents into a competitive advantage that redefines how your organization creates value. Discover how agentic systems expand capacity, transform customer outcomes, and increase operational efficiency. Across four focused sessions, the following masterclass will outline how to connect people, processes, and data so agentic systems scale reliably and improve customer outcomes.
Thursday, March 19
Session 1: Beyond Copilot: Driving Business Value and Automation with Agentic AI
- Time: 1:40 – 2:10
Reimagine the role of autonomous agents in your enterprise through agents that execute strategy, not just surface level insights. These agents autonomously carry out decisions—streamlining operations, cutting costs, and freeing leaders to focus on strategy and growth. Walk away with the knowledge to pilot, measure, and scale agentic solutions that increase productivity.
Session 2: From Insight to Intuition: Designing Copilot Experiences that Understand People
- Time: 2:20 – 2:50
Design Copilot experiences that feel like trusted advisors—anticipating needs, adapting tone, and acting with human-centered judgment. Learn practical design patterns, phrasing, context clues, and the CARE Framework to build trust and adoption. Leave prepared to apply the CARE Framework to design Copilot experiences that feel intuitive, inclusive, and earn user trust.
Session 3: Agentic AI’s Impact to Operating Models
- Time: 3:00 – 3:30
Reimagine your operating model with AI agents that make decisions, drive outcomes, and scale leadership impact. Learn how these agents enable faster, data‑driven decisions at scale while preserving oversight and accountability. Leave prepared to start scaling agentic systems that deliver measurable ROI and sustainstrategic advantage within your enterprise.
Session 4:Accelerating Sales & Field Service with Copilot Studio Agents
- Time: 3:45 – 4:15
Scale personalized selling and service without adding headcount by using agents that handle the repetitive work while your employees handle strategic decision-making. Learn how Copilot Studio agents surface next‑best actions, automate follow‑ups, and escalate exceptions so sales reps close more deals and technicians quickly resolve issues. Walk away prepared to test, govern, and expand Copilot Studio agents that boost operational efficiency.
Learn More
For more details on the individual sessions within the Agentic Strategy masterclass, which is included in your All-Access Attendee Pass to AI Agent & Copilot Summit, simply click the “Learn More” button under each session listing.
AI Agent & Copilot Summit is an AI-first event to define opportunities, impact, and outcomes with Microsoft Copilot and agents. Building on its 2025 success, the 2026 event takes place March 17-19 in San Diego. Get more details.
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