AI is reshaping how work gets done, but true transformation depends on industry context. This session explores why combining AI with deep industry expertise is the trigger for rewiring operations, decisions, and outcomes across service-centric businesses. Learning Objective 1Understand the limitations of generic AI approaches, including inconsistent adoption, lack of trust due to hallucinations, and fragmented usage, and why industry context is critical to turning AI from isolated productivity gains into reliable business impact.Learning Objective 2Learn how industry-specific intelligence addresses adoption, consistency, and trust challenges by grounding AI in connected data, industry logic, and governed decision-making across service-centric operating models.Learning Objective 3Gain a strategic view of how leaders can evolve from AI experimentation to AI-led transformation with confidence, governance, and measurable outcomes.
Terms: All rights reserved by the speaker, AI Agent & Copilot Summit NA, and Dynamic Communities and cannot be reproduced or distributed without express written consent by the speaker and Dynamic Communities.
Speakers
Ryan Grant, Chief Strategy Officer, sa.global
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