Event Moment: James Oleinik on Managing the Agentic Workplace with Agent 365

In this moment, excerpted from his keynote, James Oleinik, Director of Product at Microsoft, explained how Agent 365 introduces a unified control plane for managing AI agents across the enterprise.

Key Takeaways

• Agent Management Moves into the Existing Admin Control Plane: Agent 365 extends the Microsoft 365 admin center, allowing IT administrators to manage agents alongside users, applications, and access policies already governed within Microsoft 365.
• Observability Becomes Core to Agent Governance: Administrators gain visibility into which agents exist, who interacts with them, which systems they access, and what tools they operate — creating operational transparency for agent activity.
• One Pane of Glass for the Agentic System of Work: Security guardrails, onboarding workflows, Copilot users, and autonomous agents are centralized into a single management experience, positioning IT teams to govern the emerging agent-driven enterprise from one unified interface.