Microsoft Copilot Exits WhatsApp: What Users Need to Know

Welcome to the Cloud Wars Agent and Copilot Minute — your AI agent and Copilot news and commentary show. Each episode explores the opportunities, impacts, and outcomes possible with AI.

In today’s Cloud Wars Agent and Copilot Minute, I unpack why Microsoft Copilot will no longer be available on WhatsApp starting January 15 and what users should do next.

Highlights

00:03 — Starting January 15, Microsoft Copilot will no longer be available to users via WhatsApp. This feature has been offered since 2024, but due to changes in WhatsApp platform policies — which include the removal of all LLM chatbots, Copilot users will need to access the assistant through alternative means.

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00:30 — Unfortunately, because the version of Copilot used on WhatsApp is unauthenticated, it won’t be possible to transfer chat history. Instead, users will need to manually export their conversations using WhatsApp’s exportation tools.

01:00 — Microsoft users who have grown accustomed to Copilot will now need to access the tool through Microsoft-controlled environments. In these settings, Microsoft can offer better functionality, enhanced security, and a wider range of use cases outside of a third-party platform.