Thales Teixeira shares a practical framework for deploying customer-centric AI agents, highlighting the common implementation mistakes organizations should avoid and the strategies that turn AI into a true competitive advantage.
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Solgari’s Ed Grant explains why customer engagement data is the foundation of successful AI strategies and how organizations are turning conversations into business outcomes.
Microsoft enhancements to key security platforms bring shadow AI and other app/data types under unified controls with the rest of the corporate data estate.
The new AI Deployment Wars reveal that enterprise customers need more than technology: they need strategy, process modernization, secure integration, and change management.
The world’s leading AI companies are investing nearly $10 billion to ensure AI deployments generate measurable business outcomes rather than simply impressive technology.
From intrusion detection analysis to security policy enforcement, customers report low confidence in agentic AI to help protect against today’s threats.
Microsoft is accelerating its Frontier Firm vision with a new business unit that embeds 6,000 AI and industry experts directly with customers to build, optimize, and scale enterprise AI systems.
Dona Sarkar argues that most AI failures stem from unclear business objectives and poor data quality rather than limitations in the technology itself.
Customers are reporting high confidence levels in AI agents managing repeatable, measurable data tasks. The picture is less bright when it comes to cloud and AI workflows.
Microsoft’s new Frontier Company represents the company’s biggest step yet toward making its frontier firm vision a reality for enterprise customers.
Partners that can deliver governance, optimized workflows, and trust will help customers overcome growing concerns over control, AI profits, and regulatory factors.
The companies that survive disruption are the ones focused on solving problems, not protecting products.
Skills and connectors that tie widely used third-party apps into Cowork make it easier for users to automate complex, cross-app workflows.
Financial disclosures and spend controls for customers highlight a key point: AI winners apply cost models and strict governance; reactively managing costs is a losing proposition.
Big automaker delivers painful but useful lessons: AI can’t replace humans in roles that require complex human judgment. Plus, a fully baked plan is a baseline requirement for AI success.
Microsoft is shifting Copilot Cowork to usage-based pricing while exploring lower-cost AI models, signaling a strategy focused on performance, economics, and customer choice.
Dona Sarkar says AI has yet to find its defining mainstream use case, and the companies preparing now will be best positioned when that breakthrough moment arrives.
With backers including Anthropic, Google, Microsoft, and JPMorgan Chase, Akrites coordinates disclosure and remediation as discovery of open-source vulnerabilities in the AI era is outrunning defense.
Sachin Gandhi outlines how enterprises are scaling AI through a growing ecosystem of first-party, partner, and custom agents across core business functions.
A cautionary look at AI adoption, highlighting how poorly chosen use cases and immature implementations can create more operational disruption than business value.